Torrere
Deleting your Torrere account
How to ask
In the app. Account → Delete account. It asks for your password to confirm, and then it happens. No email, no waiting on a reply.
Or from here, without the app:
Send an email to
support@torrere.com
from the address on your account, with
Delete my account as the subject. That address is how we know
the request is yours, so it has to be the one you signed up with.
We reply to confirm, and once you confirm, it is done. Expect the whole thing to take a day or two, and a message at the end telling you what was removed.
What gets removed
- Your account, your password and every passkey on it.
- Every recipe you have, including the earlier versions of each one.
- Every conversation you have had in Torrere.
- Your cook profile, and any allergens you recorded.
- Any link you have shared, which stops working immediately.
It is permanent. There is no archive to restore from on request and we cannot undo it for you afterwards, so be sure before you confirm. If you only want to stop paying, cancel the subscription instead (support explains how) and the account stays where it is.
What we keep, and why
A small amount, and each piece for a reason we can point at:
- Billing records, because tax law requires us to keep them for several years.
- The fact that you consented to the AI processing, cut down to the date and the purpose. It is the proof we were allowed to hold anything at all.
- Cost totals with your identity removed, replaced by a one-way hash, so the books still add up.
- A hashed device identifier and a count of free sessions on phones, so that deleting an account is not a way of resetting a free allowance. That is fraud prevention, and it is the one thing here that survives on purpose.
The privacy policy sets all of this out in full, including the one limit we cannot design away: a conversation that the AI provider's own safety systems flagged may be held on their side for up to two years, which is outside our reach and outside what any deletion here can promise.
Backups
We keep database backups for 35 days. A restore inside that window could bring data back, so we keep a permanent record of every deletion and replay it as the first step after any restore. A deleted account cannot quietly come back to life.
If your subscription is still running
Deleting the account, in the app or by email, does not cancel a subscription. Cancel it where you bought it:
- In a browser. In the app, Account → Plan → Manage subscription, which opens Stripe, where you cancel.
- iPhone or iPad. Settings → your name → Subscriptions.
- Android. Open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions.
Cancel it first, or you will keep being charged for an account that no longer exists, and once the account is gone we cannot cancel a store subscription for you. If you ask by email, a subscription bought in a browser we can cancel for you at the same time; say so in the email.