Torrere
Support
Write to support@torrere.com about anything at all: a bug, a bill, a recipe that came out wrong, or a question about what Torrere does with what you tell it.
Expect an answer within a day or two. If something is actually broken and you are stuck, say so in the subject line and it goes to the front.
What to put in the message
- The email address on your account, so it can be found.
- What you were doing, and what happened instead of what you expected.
- The name of the recipe, if it was about one.
- Whether you were in a browser or on a phone, and which.
Please do not send passwords, card numbers, or anything from a password manager. Nobody here will ever ask you for one.
The things people ask most
Changing or cancelling the subscription
If you subscribed in a browser, open the app and go to Account → Plan → Manage subscription. It takes you to Stripe, where you can change the card, switch between monthly and yearly, or cancel.
If you subscribed on an iPhone or iPad, Apple holds the subscription and only Apple can change it: Settings → your name → Subscriptions on the device. Deleting the app does not cancel it.
If you subscribed on Android, Google Play holds the subscription: open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions.
Cancelling stops the next charge. You keep what you have paid for until the period ends.
Refunds
For a purchase made on an iPhone or iPad, refunds are Apple's to give. Report a problem at reportaproblem.apple.com. For a purchase made through Google Play, write to us, or ask Google Play directly. For a subscription bought in a browser, write to us and say what went wrong.
Getting back in
Use the "forgot password" link on the sign-in screen and a reset link is sent to your address. If you set up a passkey on a device you no longer have, and cannot get in with your password either, write to us from the address on the account.
Getting a copy of your recipes
There is no export button. Write to support@torrere.com from the address on your account and we'll put a copy of all your recipes together and send it to you.
Deleting your account
Everything that removes, and how to ask for it, is on the account deletion page.
Reporting something
To report a shared recipe as unsafe or abusive, use Report this recipe on the shared page itself. It needs no account. You can also write to support@torrere.com. Reports are acted on within 24 hours. Copyright complaints have their own route, on the copyright page.
Something Torrere got wrong
Torrere can state a wrong oven temperature as confidently as a right one. If it told you something that was wrong in a way that mattered, send us the recipe name and roughly when. The conversation is stored against your account, and it helps to see the actual exchange.
Not here yet
There is no phone line, no live chat and no status page. If the site is down, the mailbox still works and will be the fastest way to find out what happened.